Terms & conditions

Egypt · Last updated 8 September 2026

1. Who these terms are between

These terms are between you, as owner of the property or its authorised manager, and [Egyptian company name], a company incorporated in the Arab Republic of Egypt, registered in the commercial register under number [...] and tax card number [...], trading under the name Hive Stewards Egypt.

Use of the website itself is governed separately by our Website terms. These terms apply alongside the individual service agreement we sign with you; where the two conflict or are inconsistent, the service agreement prevails.

2. The nature of our relationship

We act as your agent in managing your property, under the agency provisions of the Egyptian Civil Code. We do not rent your property, we do not take possession of it, and we are not party to any booking: the contract for each stay is between you and the guest, on the applicable platform or owner booking terms.

These terms give neither of us any interest in the property itself, and create no partnership or employment relationship between us.

3. What we do

We provide short-let management services, which may include guest communication, pricing and calendar management, changeovers and cleaning, maintenance requests, listing preparation, compound permits and compliance support. Your service agreement sets out which services apply to your property.

We carry out our services with the care of a prudent professional. We do not guarantee any level of occupancy or any particular return.

4. Your obligations and licences

As owner or authorised person, you are responsible for the following. Some are duties imposed by law or by the terms of the licence, and some are conditions we require in order to operate:

• Proving you own the property, or holding written authority from the owner to let it
• Obtaining the holiday-home licence from the Ministry of Tourism and Antiquities and renewing it annually, under Ministry Decrees No. 209 and 801 of 2025 depending on the type of property, since no residential unit may be offered for short stays without one
• Meeting the obligations of the Hotel and Tourist Establishments Law No. 8 of 2022 that apply to your property, including providing guest details to the Ministry within the periods it sets, and installing the required monitoring and security measures
• Complying with the occupiers’ association or compound management rules and their security procedures, and confirming that short letting is not prohibited by them
• Registering with the Tax Authority and paying what is due on the letting income
• Keeping current insurance on the building and contents that covers paid occupancy. This is a contractual condition of ours rather than necessarily a legal obligation
• The safety of the property and its services, particularly the electrical and gas installations, and meeting any safety requirements set by the holiday-home licence or the civil protection authorities
• Telling us about any camera in the property or at its entrance, including a video doorbell, so it can be disclosed in the listing and to guests. Cameras are not permitted inside the property or anywhere guests would expect privacy. We have no access to the recordings.
• Telling us immediately of anything affecting bookings, such as building works, a change of ownership, or the withdrawal of any licence

If the holiday-home licence is not current, a safety document has expired, or insurance is not in place, we may suspend bookings or decline to continue operating the property.

Any fine or penalty arising from a breach of the above is yours to bear.

5. Fees and tax

Our fee is the percentage of booking income set out in the service agreement, calculated after platform commission. Unless the service agreement says otherwise, our fee is set in US dollars, and you may pay it in US dollars or in Egyptian pounds at the Central Bank of Egypt rate published on the invoice date. One-off setup work is charged at the price agreed in writing before the work begins.

We are not currently registered for value added tax, so no VAT is added to our fee and the published prices are what you actually pay. If we become required to register under VAT Law No.67 of 2016, we will update the published prices before that applies to you, and the tax will then be added at the rate in force and shown separately on the tax invoice.

We arrange cleaning, linen, supplies and repairs as your agent, and they are charged to you at cost with nothing added. They are your own costs, paid on your behalf, and form no part of what you pay us for our services.

We do not spend more than the limit agreed with you on any single item without asking you first, except in an emergency threatening injury or serious damage.

Invoices are payable within 14 days of their date. If payment is late, compensation for the delay is due at the statutory rate set by the Egyptian Civil Code, up to the maximum the law allows.

6. Collection and payment of what you are owed

We do not hold client money. Guest payments are collected by the booking platform and paid to you directly, or to us as co-host where the platform supports it, so your income reaches your own account without passing through ours.

Our fee is either taken as the co-host split from the platform or included in a monthly invoice, as are the costs we incur on your behalf. We do not operate a client account and we do not receive rent or deposits to pass on to you.

You can ask at any time for a statement showing every booking and what has been deducted in fees and costs.

7. Access, keys and security

You give us the access we need to manage the property. Keys and codes are held securely, shared only with those actually working on the property, and returned or reset when the agreement ends.

8. Bookings, cancellation and damage

We work to the cancellation policy set in your listings. If you cancel a confirmed booking for a reason that is not an emergency, you bear any penalty the platform imposes and the cost of finding the guest somewhere else to stay.

We tell you promptly about any damage caused by guests and help you claim through the platform’s cover or your insurance, without guaranteeing recovery.

9. Compound permits and guest data

We coordinate guest entry permits with compound management or security on your behalf, which requires sharing guest details with them to the extent that compound asks for. Where the law requires guest details to be filed with the Ministry of Tourism and Antiquities, we help you prepare them, but the legal duty to file remains yours as the licence holder.

10. Personal data protection

Each of us is a controller of the personal data it processes for its own purposes, and each of us complies with Personal Data Protection Law No.151 of 2020 and its executive regulations to the extent they apply to that party. Where we process personal data solely on your documented instructions in a particular operation, we act as processor for that operation.

We use guest data only to run the stay and to meet the legal obligations referred to above, as set out in our Privacy policy. If a breach affects the other party’s data, we notify them without delay and cooperate on dealing with it and on any notification to the Personal Data Protection Centre.

11. Confidentiality

Neither of us discloses the other’s confidential information, including entry codes, guest details, financial figures and the terms of the service agreement, except to those who need it to do the work, where the law requires it, or where the information is already public. This continues for three years after the agreement ends.

We may name you as a client in our marketing only if you agree in writing first.

12. Liability

We perform our services with reasonable care and skill. We are not liable for lost profit or anticipated bookings, nor for the acts of guests, nor for the acts of contractors you appoint directly.

Our total liability in any twelve months is limited to the fees you paid us in that period. This limit does not apply to fraud, gross fault, bodily injury, or any liability that cannot lawfully be excluded or limited.

13. Force majeure

Neither of us is liable for failing to perform because of force majeure or an unforeseeable event within the meaning of the Civil Code, such as natural disasters, fires, utility failures, booking-platform outages, epidemics, or decisions of the authorities that make performance impossible. The affected party notifies the other as soon as possible. If the impediment continues for more than 30 days, either of us may end the agreement by written notice, with fees earned to that date remaining due.

14. Term and ending the agreement

The agreement runs monthly and renews automatically. Either of us may end it by giving 30 days’ written notice. Bookings already confirmed are honoured and our fee on them remains due.

Either of us may end it immediately on a serious breach not remedied within 14 days of it being raised in writing, or if operating the property becomes unlawful.

On ending, we return access to your accounts, transfer the guest correspondence you need, return the keys and provide a closing statement.

15. If you are a consumer

Most of our clients contract with us in the course of a letting business. If you are contracting outside any commercial or professional activity, Consumer Protection Law No.181 of 2018 and its executive regulations may apply to you, and nothing in these terms reduces the rights it gives you.

That includes your right to accurate, clear information about the service and its price before contracting, and your right to complain.

16. Complaints

If something goes wrong, email us at egypt@hivestewards.com giving the property address and what happened. We acknowledge within two working days and give you a full reply within 14 days.

If you are still not satisfied, you can take the matter to the relevant authorities, including the Consumer Protection Agency.

17. General

We may amend these terms by giving you 30 days’ notice, and you may end the agreement within that period if the amendment does not suit you.

These terms together with the service agreement are the whole of what we have agreed. If any clause is invalid, the rest continue to apply.

We may subcontract parts of the work while remaining responsible to you for them. Neither of us may assign the agreement without the other’s written consent.

Notices are sent by email to the address given above, and from us to the last email address you gave us. Notices of termination are given in writing.

These terms were written in Arabic, which is the authoritative language for their interpretation. Any English translation is provided for convenience only.

These terms are governed by Egyptian law, and the competent Egyptian courts in Cairo have jurisdiction over any dispute arising from them.