Guest messages
Enquiries, check-in details, mid-stay questions and the review afterwards. Answered quickly, in a tone that suits your property.
Short-let management · Cairo and the coastKeep the income.
Hand over the inbox.
We run your property on the booking platforms: guest messages, pricing, cleaning and changeovers, and compound gate permits, for an agreed share of booking income. Setup work and property running costs are separate.
- We aim to answer guest messages within 10 minutes1, from 8am to 10pm Cairo time
- On call for emergencies at the property, day or night2
- Rolling monthly. Cancel on 30 days’ notice
Sara · 14:52We’re at the compound gate and security is asking about an entry permit?
Hive Stewards Egypt · 14:54Hi Sara, the permit is registered in your name at the gate. Tell them building 7 flat 12, and the keysafe is to the right of the door, code 4471. Anything else, message me here.
Sara · 14:55We’re in! Thank you 🙏
Example conversation: a reply in 2 minutes while you were in a meeting.
What we take off you
Everything between a booking and a five-star review
Pricing and occupancy
Prices that move with weekends, seasons and holidays, so the quiet weeks fill and the busy ones earn what they should.
Cleaning and turnaround
A cleaning team on fixed slots, a photo check after every changeover, fresh linen and restocked essentials.
Maintenance and emergencies2
Water heater dead at 10 at night? The phone that rings is ours, not yours. Agreed tradespeople, and a spending limit you set.
Listing setup and photography
Launching the property on the platforms that suit it, with proper photographs, a description that convinces, and a digital guest guide that answers the questions for you.
Compound permits
Guest gate permits, coordination with compound security and the owners’ association rules, all settled before the guest arrives rather than argued at the barrier.
A changeover day, handled
Friday, while you’re somewhere else
Guests check out
Checkout confirmed. A friendly review request is queued for tomorrow.
Cleaner in
The team works through it, and we get photos of every room before they leave.
Restock and reset
Fresh towels, water and coffee, bathroom essentials. The entry code is changed.
Gate permit ready
Guest details are with compound security, and the arrival guide has gone to them in one message.
"We’re in!"
Any question, from the air conditioning to the best restaurant nearby, comes to us, not you.
Inbox quiet
Tomorrow’s price is set for the weekend. You didn’t touch your phone.
Why a local steward
Local support, one phone number
Someone can come to the property
For Fully managed (20%) customers, we coordinate lock-out help through the access arrangements agreed for the property.2
We know the compounds
Madinaty is not Rehab, and Zayed is not Tagamoa. Every compound runs its own permit system and owners’ association rules, and we work inside them.3
Your accounts stay yours
We work inside your own platform accounts. Stop any month and everything stays with you, reviews included.
Areas covered
Cairo, the coast and the tourist cities3
We manage properties across Greater Cairo and in the resorts and tourist cities. Somewhere not on this list? Ask anyway, and we will tell you honestly whether we can cover it.
- New CairoFifth Settlement, First Settlement, Lotus, Narges, and the compounds off 90th Street
- Madinaty and RehabEvery neighbourhood, with gate permits fully handled
- Sheikh ZayedDistricts and compounds, from Beverly Hills to SODIC
- 6th of OctoberThe main districts, Dreamland and Hadayek October
- Central CairoMaadi, Zamalek, Garden City and Heliopolis
- New Administrative CapitalThe first residential districts, subject to readiness
- North CoastMarina to Sidi Abdel Rahman, Marassi and New Alamein
- AlexandriaSmouha, San Stefano and Chatby, and sea-facing flats
- Ain SokhnaThe Zaafarana road resorts, with gate permits handled
- HurghadaDistricts and resorts, Makadi, Sahl Hasheesh and El Gouna
- Marsa AlamPort Ghalib, Abu Dabbab and El Quseir
- Sharm El SheikhNaama Bay, Nabq and Umm El Sid
- DahabAssalah and Mashraba, and units near the water
- LuxorEast Bank and West Bank, and Nile-facing units
- AswanThe Corniche, Elephantine Island and the Nubian villages
Pricing
A share of the bookings, not a fee for nothing
The share is calculated on booking income after your platform has deducted its commission. No booking income means no percentage management fee. Agreed setup and property costs remain separate. You can pay in dollars or the equivalent in Egyptian pounds. No VAT is currently added to our fee.
Inbox and pricing
15% of booking income
- Ordinary guest messages, from 8am to 10pm Cairo time
- Booking requests and calendar management
- Nightly pricing that moves with demand
- Review replies and guest screening
Suits you if you already have a cleaning team you trust.
Fully managed
20% of booking income
- Everything in Inbox and pricing
- Cleaning scheduled and checked with photos
- Linen, restocking and supplies
- Maintenance, emergencies and compound permits
- A clear monthly summary with the numbers
Cleaning is charged at cost, with nothing added.
Listing launch
Fixed price agreed before we start
- Description, photographs and opening prices
- A digital guest guide
- Advice on a smart lock or keysafe
- Getting the property’s paperwork and permits in order
Deducted in full if you continue with us on fully managed.
We do not hide charges. We set out our management fee, any agreed setup fee and the costs paid separately before you commit. Spending on your property follows the limits and emergency arrangements in your service agreement.
Hypothetical fee example
EGP 10,000 booking income − EGP 1,000 illustrative platform commission = EGP 9,000 fee basis.
Inbox and pricing: 15% × EGP 9,000 = EGP 1,350. Fully managed: 20% × EGP 9,000 = EGP 1,800.
These invented amounts explain the calculation, not typical platform charges or expected bookings. The fees are alternatives. Cleaning, laundry, supplies, utilities, repairs, tax and agreed setup costs are separate; this is not a profit forecast. Invoicing follows your service agreement.
A one-page agreement, rolling monthly, with 30 days’ notice to end from either side. Your listings and reviews stay in your own accounts.
About us
A family business, and a short list of properties
Hive Stewards Egypt is family owned and family run. That is not a line we put here to sound warm. It is the reason we look after your property the way we would want ours looked after.
A home is not a unit. It is somewhere people arrive late and tired, wanting the air conditioning on, the kettle where they can find it and the bed made properly. Families notice those things because families live with them. So we look after the details that make a place feel cared for rather than merely cleaned, which are the same details guests end up writing about.
In Cairo, we coordinate guest communication, clear owner statements and practical property support through the arrangements agreed for your unit.2
And we take a limited number of properties at a time, so yours is never one more line on a dashboard.
Before we take on a home, we confirm the service scope, access arrangements and spending limits with you. For a compound property, that includes establishing who arranges guest entry and what the administration needs. The agreement records responsibilities, and your earnings statement gives you a record to check against bookings.
Owner questions
The practical things
Which platforms do you work with?
All the main booking platforms, plus direct booking for your repeat guests. We sync calendars to reduce the risk of double bookings.
How does the money work?
We work inside your own accounts, so platform payouts reach you directly as they always did. Depending on the platform, our share is either split to us at source or invoiced monthly in dollars or the equivalent in Egyptian pounds. Either way you get a clear statement of every booking, so you can check each figure yourself.
What if the compound wants permits for guests?
Under Fully managed (20%), we prepare guest details and coordinate with security before arrival, following your compound’s owners’ association rules. Entry remains subject to the compound’s requirements and security approval.
What if something breaks at 2 in the morning?
For Fully managed (20%) customers, emergencies come straight to us, day or night, and we move on them as fast as we can. We agree tradespeople and a spending limit up front, so we can act without waking you, and anything above that limit comes back to you first.2
I already have my own cleaners. Can I keep them?
Of course, if their work is good. We put them on the changeover schedule and check every clean with photos. If you do not have anyone, we can introduce cleaners and trades we have worked with.
Can any property be let daily?
Not every one. The law now requires a holiday-home licence from the Ministry of Tourism and Antiquities before a property is offered for short letting, and the licence carries conditions covering the area, the building and the unit itself. We help with the application and the paperwork, but the decision rests with the Ministry, so we treat operating any property as conditional on the licence being in place.
Is there a long contract?
No. A one-page agreement that renews monthly. 30 days’ notice and we part on good terms, with your listings, reviews and guest history all staying exactly where they are.
What happens after I send my details?
We aim to send a personal reply within two working days: what is holding your property back, what we would fix first, and what it could realistically earn. With no obligation.
Get in touch
Tell us about your property and we’ll tell you what it should be earning.
We aim to send a personal reply within two working days: a short, honest note on what is missing, what we would start with, and what it costs. No obligation.