Guest messages
Enquiries, check-in details, mid-stay questions and the review afterwards. Answered quickly, in a tone that suits your property.
Short-let management · Cairo and the coastKeep the income.
Hand over the inbox.
We run your property on the booking platforms: guest messages, pricing, cleaning and changeovers, and compound gate permits, for a share of what it earns and nothing else.
- Guest messages answered within 10 minutes1, from 8 am to 10 pm Cairo time
- On call for emergencies at the property, day or night2
- Rolling monthly. Cancel on 30 days’ notice
Sara · 14:52We’re at the compound gate and security is asking about an entry permit?
Hive Stewards · 14:54Hi Sara, the permit is registered in your name at the gate. Tell them building 7 flat 12, and the keysafe is to the right of the door, code 4471. Anything else, message me here.
Sara · 14:55We’re in! Thank you 🙏
Replied in 2 minutes. You were in a meeting.
What we take off you
Everything between a booking and a five-star review
Pricing and occupancy
Prices that move with weekends, seasons and holidays, so the quiet weeks fill and the busy ones earn what they should.
Cleaning and turnaround
A cleaning team on fixed slots, a photo check after every changeover, fresh linen and restocked essentials.
Maintenance and emergencies
Water heater dead at 10 at night? The phone that rings is ours, not yours. Agreed tradespeople, and a spending limit you set.
Listing setup and photography
Launching the property on the platforms that suit it, with proper photographs, a description that convinces, and a digital guest guide that answers the questions for you.
Compound permits
Guest gate permits, coordination with compound security and the owners’ association rules, all settled before the guest arrives rather than argued at the barrier.
A changeover day, handled
Friday, while you’re somewhere else
Guests check out
Checkout confirmed. A friendly review request is queued for tomorrow.
Cleaner in
The team works through it, and we get photos of every room before they leave.
Restock and reset
Fresh towels, water and coffee, bathroom essentials. The entry code is changed.
Gate permit ready
Guest details are with compound security, and the arrival guide has gone to them in one message.
"We’re in!"
Any question, from the air conditioning to the best restaurant nearby, comes to us, not you.
Inbox quiet
Tomorrow’s price is set for the weekend. You didn’t touch your phone.
Why a local steward
Minutes away, one phone number
Someone can come to the property
The big companies raise a support ticket. We send someone with a spare key.2
We know the compounds
Madinaty is not Rehab, and Zayed is not Tagamoa. Every compound runs its own permit system and owners’ association rules, and we work inside them.3
Your accounts stay yours
We work inside your own platform accounts. Stop any month and everything stays with you, reviews included.
Areas covered
Cairo, the coast and the tourist cities3
We manage properties across Greater Cairo and in the resorts and tourist cities. Somewhere not on this list? Ask anyway, and we will tell you honestly whether we can cover it.
- New CairoFifth Settlement, First Settlement, Lotus, Narges, and the compounds off 90th Street
- Madinaty and RehabEvery neighbourhood, with gate permits fully handled
- Sheikh ZayedDistricts and compounds, from Beverly Hills to SODIC
- 6th of OctoberThe main districts, Dreamland and Hadayek October
- Central CairoMaadi, Zamalek, Garden City and Heliopolis
- New Administrative CapitalThe first residential districts, subject to readiness
- North CoastMarina to Sidi Abdel Rahman, Marassi and New Alamein
- AlexandriaSmouha, San Stefano and Chatby, and sea-facing flats
- Ain SokhnaThe Zaafarana road resorts, with gate permits handled
- HurghadaDistricts and resorts, Makadi, Sahl Hasheesh and El Gouna
- Marsa AlamPort Ghalib, Abu Dabbab and El Quseir
- Sharm El SheikhNaama Bay, Nabq and Umm El Sid
- DahabAssalah and Mashraba, and units near the water
- LuxorEast Bank and West Bank, and Nile-facing units
- AswanThe Corniche, Elephantine Island and the Nubian villages
Free readiness review
Five details, nine checks, one honest score. A tenth appears if the property is inside a compound.
The same review we run before taking on any property: what the permits and rules expect, what the place could realistically earn, and what quietly costs you bookings. Nothing is sent anywhere unless you choose to send it.
Part 1 Your property
Part 2 The checks
0 of 9 checks answered
0out of 100
What we would fix first
Pricing
A share of the bookings, not a fee for nothing
The share is calculated on booking income after platform commission. A quiet month costs you nothing. You can pay in dollars or the equivalent in Egyptian pounds. No VAT is currently added to our fee.
Inbox and pricing
15% of booking income
- All guest messages, from 8am to 10pm Cairo time
- Booking requests and calendar management
- Nightly pricing that moves with demand
- Review replies and guest screening
Suits you if you already have a cleaning team you trust.
Fully managed
20% of booking income
- Everything in Inbox and pricing
- Cleaning scheduled and checked with photos
- Linen, restocking and supplies
- Maintenance, emergencies and compound permits
- A clear monthly summary with the numbers
Cleaning is charged at cost, with nothing added.
Listing launch
Fixed price agreed before we start
- Description, photographs and opening prices
- A digital guest guide
- Advice on a smart lock or keysafe
- Getting the property’s paperwork and permits in order
Deducted in full if you continue with us on fully managed.
A one-page agreement, rolling monthly, with 30 days’ notice to end from either side.
About us
A family business, and a short list of properties
Hive Stewards is family owned and family run. That is not a line we put here to sound warm. It is the reason we look after your property the way we would want ours looked after.
A home is not a unit. It is somewhere people arrive late and tired, wanting the air conditioning on, the kettle where they can find it and the bed made properly. Families notice those things because families live with them. So we look after the details that make a place feel cared for rather than merely cleaned, which are the same details guests end up writing about.
We started in London with the same idea: good properties with tired listings, and owners who had stopped enjoying them. In Cairo we work to the same standard: quick replies, clear accounts, and someone from the team who can reach your property in person, not a call centre in another country.
And we take a limited number of properties at a time, so yours is never one more line on a dashboard.
Owner questions
The practical things
Which platforms do you work with?
All the main booking platforms, plus direct booking for your repeat guests. Calendars are synced, so no night is ever sold twice.
How does the money work?
We work inside your own accounts, so platform payouts reach you directly as they always did. Depending on the platform, our share is either split to us at source or invoiced monthly in dollars or the equivalent in Egyptian pounds. Either way you get a clear statement of every booking, so you can check each figure yourself.
What if the compound wants permits for guests?
That is core to the job. We prepare the guest details and coordinate with security before arrival, working to your compound’s owners’ association rules, so no guest is left standing at the barrier and you are not put in an awkward position with your neighbours.
What if something breaks at 2 in the morning?
Emergencies come straight to us, day or night, and we move on them as fast as we can. We agree tradespeople and a spending limit up front, so we can act without waking you, and anything above that limit comes back to you first.
I already have my own cleaners. Can I keep them?
Of course, if their work is good. We put them on the changeover schedule and check every clean with photos. If you do not have anyone, we can introduce cleaners and trades we have worked with.
Can any property be let daily?
Not every one. The law now requires a holiday-home licence from the Ministry of Tourism and Antiquities before a property is offered for short letting, and the licence carries conditions covering the area, the building and the unit itself. We help with the application and the paperwork, but the decision rests with the Ministry, so we treat operating any property as conditional on the licence being in place.
Is there a long contract?
No. A one-page agreement that renews monthly. 30 days’ notice and we part on good terms, with your listings, reviews and guest history all staying exactly where they are.
What happens after I send my details?
Within two working days you get a straight answer: what is holding your property back, what we would fix first, and what it could realistically earn. With no obligation.
Get in touch
Tell us about your property and we’ll tell you what it should be earning.4
Within two working days you’ll get a short, honest note: what is missing, what we would start with, and what it costs. No obligation.